This Privacy Policy explains how Silvernesttray (“Silvernesttray”, “we”, “our”, or “us”) collects, uses, stores, and protects personal information when you visit www.silvernesttray.com or place an order through our Website.
This Privacy Policy has been prepared in strict accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), the UK GDPR, and other applicable European data protection legislation.
1. Data Controller
For the purposes of applicable data protection legislation, the Data Controller is:
- Business Name: Silvernesttray
- Email: sorting@silvernesttray.com
- Registered Address: [Please insert your registered business address]
- Telephone: [Please insert your telephone number]
Silvernesttray determines the purposes and legally compliant means by which personal information is processed through this Website.
2. Personal Information We Collect
Depending upon your interaction with our Website, we may collect the following data:
- Full name;
- Billing address;
- Delivery/Shipping address;
- Email address;
- Telephone number;
- Order history and transaction details;
- Payment transaction metadata (excluding raw card details);
- Communications and correspondence submitted to our customer support team;
- Technical information relating to your use of our Website (where permitted by your explicit cookie preferences).
We only collect personal data that is directly relevant, adequate, and necessary for providing our retail services and ensuring the secure operation of our Website.
3. How We Use Personal Information
Your personal information is processed exclusively for legitimate, explicit, and lawful commercial purposes, including:
- Processing, validating, and administering customer orders;
- Managing operational fulfillment, delivery tracking, and logistics updates;
- Communicating regarding customer support enquiries or purchases;
- Maintaining accurate internal financial and customer records;
- Complying with statutory tax, accounting, and anti-money laundering obligations;
- Enhancing the security, stability, and usability of our Website.
Personal information is processed only where a valid legal basis exists under applicable data protection frameworks.
4. Secure Payment Processing & Anti-Fraud
Payments made through this Website are processed securely by our third-party payment gateway partner, Stripe.
When you submit financial information during checkout, your data is transmitted directly to Stripe via secure, encrypted transport protocols (SSL/TLS). This information is processed by Stripe in accordance with its own strict privacy practices and full PCI-DSS compliance standards for the purposes of secure transaction verification, customer authentication, fraud prevention, and regulatory financial compliance.
Silvernesttray operates a secure technical framework; we do not receive, capture, or store complete payment card numbers, card verification codes (CVV), or routing details on our servers.
5. Legal Bases for Processing
We process personal data relying upon one or more of the following lawful bases:
- Performance of a Contract: To fulfill our obligations regarding your orders, secure checkout, and subsequent delivery.
- Compliance with Legal Obligations: To satisfy accounting, tax, and consumer law documentation mandates.
- Legitimate Interests: To prevent fraud, protect payment integrity, and optimize our dedicated customer service, provided these interests do not override your fundamental rights.
- Consent: Where you have granted explicit, unambiguous consent (e.g., for non-essential cookies).
6. Data Retention
Personal information is retained only for as long as reasonably necessary to fulfill the operational purposes for which it was collected, or to comply with applicable statutory retention requirements.
Typical retention timelines include:
| Data Category | Typical Retention Period | Legal/Operational Basis |
| Customer Enquiries | Up to 24 months | Resolving support disputes and maintaining service history |
| Order & Financial Records | Up to 7 years | Compliance with statutory accounting, corporate, and tax laws |
| Website Account Info | Until account closure | Active customer relationship management |
| Cookie-Related Info | In accordance with Cookie Policy | Consented analytics and preference optimization |
Where information is no longer legally or operationally required, it will be securely permanently deleted or fully anonymized.
7. Sharing Personal Information
We do not sell, rent, or trade your personal information. Your data is shared only with trusted service providers strictly necessary to support our operations, including:
- Payment processing and fraud prevention services via Stripe;
- Internal warehousing, operational distribution, and postal carrier services for reliable product delivery;
- Cloud infrastructure, secure web hosting, and technical data security services.
All external service providers operate under strict contractual data protection agreements and process personal data exclusively for the explicit purposes authorized by Silvernesttray.
8. International Transfers
Where personal information must be transferred outside the European Economic Area (EEA), the United Kingdom, or Switzerland to facilitate global transit or processing, appropriate legal safeguards (such as European Commission Standard Contractual Clauses) shall be consistently applied to ensure an equivalent level of data security.
9. Your Legal Rights
Subject to your local jurisdiction under European law, you possess specific statutory rights regarding your data, including the right to:
- Request clear access to and a copy of your personal information;
- Request immediate correction of inaccurate or incomplete information;
- Request deletion of your data where processing is no longer legally justified;
- Request restriction of processing activities under specific legal scenarios;
- Object to processing activities carried out based on legitimate interests;
- Request data portability to another provider where technically feasible;
- Withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these statutory rights, please submit a formal request via the contact details provided in Section 12.
10. Cookies and Tracking Technologies
Our Website utilizes cookies to support essential functions, manage checkout stability, and evaluate site performance. Essential cookies required for security and functional operation are deployed automatically. Non-essential cookies (preference and analytics) are only utilized after you have provided explicit, informed consent via our interactive Cookie Banner. For complete details, please consult our published Cookie Policy.
11. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time to accurately reflect legal, regulatory, or operational updates. The updated policy will immediately become effective once published on this page, accompanied by a revised Effective Date.
12. Contact Us
If you have any questions regarding this Privacy Policy, your statutory data rights, or how we protect your information, please contact our data compliance coordinator:
- Business Name: Silvernesttray
- Email: sorting@silvernesttray.com
- Registered Address: [Please insert your registered business address]
- Telephone: [Please insert your telephone number]